Monday, April 23, 2012

When the Planes Stood Still

At The Riviera Theater in Chicago - 1994

Some songs are instant hits on the radio, some take time to develop before they gain mass appeal and others seem to pop up out of nowhere.  These left field hits also fall into different categories.  Afroman had "I Want to get High" but it was labeled as a novelty track.  Cee-Lo Green released "Fuck You" - which I understand was never even slated to be released as a single to radio but was quickly edited and became the radio-friendly smash "Forget You."  But every once in a while through events that happen nationally or internationally, a song attaches itself organically that helps bring definition to what has happened.  It is as though the song was written for the event itself even though it was written under a completely different context. 

On Monday, September 10th, I was heading to Midway Airport in Chicago to pick up Ed Kowalcyzk from the band LIVE and Darren Eggleston, my VP of Modern Rock Promotion at MCA Records.  LIVE's new album V was being released the next day and Ed and Darren had been out on the road visiting radio stations as part of a promotional tour for the album's release.  "Simple Creed" was the first single released at Modern and Active Rock radio but it had been struggling to gain traction.  LIVE had charted 6 songs on the Modern Rock charts from its previous two releases including "Lakini's Juice" and "Turn My Head" from their 1997 release Secret Samadhi and "Dolphin's Cry" and "Run to the Water" from their 1999 release, The Distance to Here.   LIVE had a lot of friends at radio, so in anticipation of this release, MCA thought it was important to get up close and personal with radio again with the help of Ed - who was the band's lead singer and the band's most recognized personality.  This radio tour would hopefully keep the momentum moving forward on "Simple Creed" while also promoting the release of V.

Ed, Darren and I packed their luggage and Ed's guitar in the back of my Mini-Van and headed over to Q101 in Chicago.  The station had requested that Ed be on the air with Mancow but because of the travel itinerary, we were not able to get Ed to the station until mid-day.  Q101 was playing "Simple Creed" but they weren't really that excited about the track.  Ed settled in to record acoustic versions of a few songs from the album that would be re-played on Mancow the next morning.  He did a version of "Simple Creed" (which made sense since it was the current single) and a slower ballad called "Overcome."  Response at Q101 to both recordings was great and after Ed spent some time with the programming team, Darren, Ed and I headed out to grab lunch before taking them back to the airport for a flight to Minneapolis.  It was a quick trip in and out of Chicago, but one that seemed to be well-worth the time and effort. 

The next morning, after dropping off my daughter Kara off at day care, I stopped at 7-11 to fill up the car.  In order to listen to the playback of Ed's acoustic performance on Mancow, I left the car door open while I filled the tank.  I wasn't really paying much attention to what they were doing prior to Ed's performance, but I remember hearing Mancow say "Ed Kowalczyk from LIVE is here to play in studio but sorry Ed - we have a situation here in-studio.  Oh My God!  Oh My God!!  A plane has crashed into one of the towers at the World Trade Center in New York City."  Mancow could be very over-the-top and certainly pushes the envelope with his guests and morning show "bits," but this was different.  I could hear it in his voice and in the reaction of his team on the morning show.  I finished filling my car and headed back to the house instead of going into work.  When I walked in the back door, my wife was in the family room staring at the TV with our five week old daughter Carly in her arms.  "Have you seen this?!" she gasped.  She held Carly tightly as I gave them both a big hug.  We spent the next hour and a half following the events as they unfolded in front of us on TV.  We, collectively, were all there in some manner.  We remember where we were, what we did, who we called, how we felt and the incredible uncertainty of what would be next.

I finally left for the office around 11 a.m.  It wasn't long before I realized that I had no reason to be there.  A major portion of my job was to call on radio stations on behalf of my artists.  But radio was playing a different role today.  They were focused on updates, simulcasting their a.m. news stations and focusing on the local reaction of these events.  Was I really going to call them and ask about a song or talk about an upcoming release?  Not a chance.  As I drove home past O'Hare airport I noticed that nothing was taking off or landing.  This is an airport that averages a take-off or landing every four seconds and, at the time, was the busiest airport in the United States.  We live just north and east of O'Hare, so we are used to seeing planes take off or land every 90 seconds to 3 minutes.  It was almost too quiet in our neighborhood.  The skies were empty and it would be another four days before the majority of commercial airlines were approved to fly.

A good friend of mine, Jeff Murphy, was on the road in Stevens Point, WI the morning "the world changed."  He is a consultant for rock radio stations around the country and was in the middle of his fall Midwest trip.  I called him later in the afternoon to see what how he planned to get home.  "I haven't figured out yet how I am going to get back home to Texas" he told me.  Obviously there won't be any flights for the foreseeable future and there isn't a rental car in sight."  One of my radio clients, and a future client of his, was a group of stations in Appleton, WI - anchored by heritage rock station - WAPL.  Joe Calgaro was the Program Director and he had become a pretty good friend over the previous few years, as had his Music Director, Roxanne Steele and the Program Director of their Top 40 station, Dayton Kane.  "Murph, let me talk to Nancy and see how she is doing.  If it is OK with her, and you can get to Appleton, I can meet you up there tomorrow night, we can have dinner with Joe, Rox and Dayton and then head back to the house on Wednesday.  You can stay with us until this all gets figured out."  And that is exactly what we did. 

I quickly realized how different my job was from Jeff's as we were making our way back to Chicago.  "Nope - I would take Drowning Pool "Bodies" of the air" I heard him say.  "Yup - "Shoot to Thrill" too."  It had not occurred to me yet that there were a lot of songs that needed to come OFF the air too.  During one of his calls with a classic rock station, as they were discussing "Jet Airliner" by The Steve Miller Band, I got a call from Darren - who was driving back to LA with Ed and was somewhere in Colorado.  V had been mailed out to radio to arrive on Tuesday, September 11 but we weren't sure who had taken time to even open up the full CD to check it out.  As it turns out, a number of radio stations had.  "Paul - I've had a few stations call me about "Overcome."  It's track 10 I think.  It is the song Ed played at Q when we were there on Monday.  Ed mentioned it to me in the car and how much the lyrics fit for what is going on right now.  I don't want to come across like we're promoting it, but I want you to reach out to your guys and just let them know that stations are starting to address this song." 

As I hung up with Darren, Jeff got a call from his boss, Alex Demers.  "What do you know about this track from the new LIVE album - Overcome?" he asked.  Jeff relayed the question to me.  "Why?"  I could feel my adrenaline pick up.  "Alex has had two or three stations call him about it.  What is going on with it?  Is it something you guys started?"  Jeff replied.  "It's not us" I said defensively.  "Radio is pulling this track from the album.  My VP has had a bunch of calls this morning too and it seems that as radio is being sensitive to what they are playing on the air, they have also found some songs that speak to the gravity of how people feel.  

It all seemed to be happening so fast.  As we drove through Milwaukee, Jeff started punching through different radio stations to see what was on the air.  One station was playing "Free Fallin'" by  Tom Petty.  We looked at each other a bit dumbfounded.  "How can they be playing that?"  Clear Channel had started a list of songs that they wanted their stations - in all formats - to pull from on air rotation.  The list was 165 deep and included rock tracks like "Jump," "Sunday Bloody Sunday," Aeroplane," "Learn to Fly" and even "Stairway to Heaven."  As Jeff punched through the different stations, he landed on Rock 102.1.  There it was - "Overcome."  I quickly realized that as emotional as it was to hear Ed sing it at Q101 on September 10th, I was not prepared for hearing it again under these circumstances.  Jeff and I were silent.  He stared out the window as I blankly watched the road driving south on I94.  Tears started streaming down my face as I listened to the lyrics.  Even though the song had been written years earlier - it was like it had been written that day. 

Jeff ended up staying a few nights with us before he could get his hands on a rental car.  He left mid-day on Friday and got home to his wife and his eight and two year old boys late Saturday night.  Darren and Ed got to LA sometime on that Friday as I recall - having left Minneapolis as soon as they realized there were no other options.

In checking on a few details for this entry, I ran across a story about the video for "Overcome" and thought it was fitting to include it in this piece.  Steve Rosenbaum, the CEO of Camera Planet had been filming the emergency response at Ground Zero.  During the days following the attacks, he heard "Overcome" on the radio and told his crew that he had to use it as the "Soundtrack to the footage."  In a later interview, he would say “I guess it's true about any piece of art that you can find a story that fits your needs if you look hard enough. I have trouble imagining what else that song was put on the earth to do, except to be put on the radio so I could hear it.” 

With the airplay and spotlight on "Overcome," Ed was invited to appear and perform on the Tonight Show with Jay Leno.  The single never charted higher than #30 at Modern Rock radio but it really was never intended to be even there.  The focus on this song took the air out of any momentum we had on "Simple Creed."  So after an incomplete mission on that first track and with "Overcome" being the focus track from V, the album never did produce another hit at radio and eventually fell apart.  As much as the country seemed to associate with "Overcome," there also came a point when people just didn't want to hear it anymore.  It was time to move on.  And with it, Live ended up as a musical casualty in the fall of 2001.  I had not listened to the song in over 10 years but took it back out as I started to write this entry.  Maybe it still hurts too much and maybe it's still too much of a reminder of that period in time.  Time does heal wounds, but music has a way of bringing the emotions right back to the surface. 

"Overcome" was an extraordinary example where a song came from nowhere - found by radio - and became more than anyone ever intended.  It won't be the last of its kind but it certainly was very close to home for me and still leaves a pit in my stomach.


Tuesday, April 10, 2012

Partnerships that Defy Gravity





Leading up to the release of Defying Gravity in 2009, Keith Urban and Verizon decided to continue a partnership that began early in 2008 during the second leg of his "Love, Pain and the Whole Crazy Tour."  As a part of the agreement, Verizon was going to join Keith again on the road for the summer of 2009 and his "Escape Together" World Tour.  But before the kick-off of that tour in May, Verizon was to produce six March and April club shows in six major markets across the country to help create a buzz around the release of Defying Gravity while also expanding how mobile technology played a part in the relationship Keith had with his fans.  The "Verizon VIP Tour" featuring a "No Frills" performance by Keith Urban was getting a lot of industry attention.

I had been lucky enough to oversee execution of the 2008 partnership integration of Verizon and now had the chance to head up not only the 2009 summer tour, but oversee the entire process for the club dates in Dallas, San Francisco, LA, Chicago, Philly and NYC.  This club tour was going to be unique in that there would be no public sale of tickets.  All the tickets were going to be distributed by Verizon with allocations set aside for Monkeyville (Keith's fan club), radio station marketing and promotion as well as  for Verizon  and Blackberry retail programs and contesting.  Also unique to this program was an idea that was born through conversations between Keith and Verizon - to ask fans attending any of these six shows to use their Blackberry handsets to film specific songs during the concert and send them to a short code.  At the end of the "Verizon VIP Tour," fan-filmed clips would be gathered and edited into a music video that could be shared via email, Facebook, Twitter and YouTube.  Besides the use of mobile tickets (digital concert tickets sent to a winner's handset), this was yet another way mobile technology could be used by Keith during these VIP dates.  Other activations on site included fans starring in a green screen video with Keith that could be sent to their Verizon handset and a chance to sign up to win an autographed Keith Urban guitar that would be signed and delivered to the winner that evening.  Capping off the evening's events, Keith also agreed to a Backstage Experience (BSE) with  Verizon winners, VIP's and members of his Monkeyville fan club.

My team scouted and secured the venues, advanced each location, distributed tickets to the necessary parties and coordinated travel and equipment for each of these VIP performances.  The two key areas we had been focusing on leading up to this debut evening were ticket redemption and the fan-filmed viral video.  After overseeing programs on behalf of Verizon for Fergie's solo tour as well as Natasha Bedingfield's club tour in 2008, one thing the team and I learned was that "Free was Free."  No matter how big an artist might be, unless a fan or consumer is invested in the tickets (putting forth time, energy or finances to secure the tickets), the percentages go down that they will attend the show.  If there was a conflict with traffic, weather, work or family, it was a lot easier to skip the show - knowing there was no financial obligation involved.  There was no way Verizon was going to have a show that didn't pack the house.  This was Keith Urban.  He just spent the last summer selling out arenas.  Anything less would be embarrassing.  So on opening night in Dallas, we looked down our list.  Great weather?  Check.  Good crowd?  check.  Help from the fan club and KPLX radio to build an overflow line?  Check.  OK - on to the next focus - the video.

As sound check was coming to an end, I went over the plan with management and with Keith so they knew what to expect for the filming of "Sweet Thing" and "Kiss A Girl."   As a technological safety net, we had four of our team members also film on their Blackberry handsets so that if there were any issues with the short code, messaging for the fans to start filming or other some other unknown issue, we still had footage.  Content shouldn't be a problem with two people on each side of the stage, one down in front of the stage, another in the balcony and 1300 - 1500 screaming fans.  Everything else seemed to be ready to go for the night.  Our onsite installations were set, in venue branding in place and our messaging and text to screen was up and running. 

Dallas certainly felt like "all eyes" were on our team.  Keith's management (Borman Entertainment), who was on site for this show, had never put a show like this into the hands of a "corporate partner."  Both local and top brass from Verizon as well as executives from Blackberry were also on hand to check out the integration and engagement with the fans.  Betsy McHugh was the Associate Manager for Keith at the time (now managing rising star Hunter Hayes) and she truly became my partner in crime.  She understood our goals and I understood what was appropriate to ask of Keith and how it needed to be presented both publicly and privately.  The trust in the partnership between Betsy and I played a critical part in the success of each of our programs with Keith and made my job a lot easier.

Keith was in a great mood when he came in for the BSE.  He spent time with his fan club - who we had in line first - before saying hello to each of the Verizon winners and VIP's.  Our team photographer took pictures in groups of two and four while Keith greeted everyone.  Once the BSE was over, the House of Blues opened its doors and fans made their way in.  Mobile tickets were scanned, fans stopped to register for the guitar while others made a green screen video.  But the most popular thing to do was hit the bar and then stake a claim up near the stage, grab seats in the balcony or send text messages back and forth to the Verizon screens hanging on either side of the stage. 

Heidi, a young woman from Montana was the winner of the autographed guitar.  She had entered to win tickets to this show through the fan club.  It is not uncommon for Keith Urban fans to attend multiple shows on any given tour so the fact that she was from Montana didn't really surprise me or the management team.  My team had Heidi meet them prior to the beginning of the show in a small production room off stage right.  All she knew was that she won the guitar and that we were all waiting for tour management to bring it out to us.  Slowly a door behind Heidi opened and Keith held his finger up to his lips.  As Heidi was telling me why she thought "Sweet Thing" was her favorite song, Keith leaned over the railing behind her and whispered in her ear -  "Thanks."  Heidi screamed, jumped and turned around all in one motion.  When she saw that it was Keith, she buried her face in her hands.  She could not believe Keith was handing her a guitar - in person!  Even though he was minutes away from going on stage, Keith had decided it would be more fun to deliver and then sign the guitar himself.  I am so glad we were filming the entire encounter…it was so fun to watch and even more fun to share with both management and with Verizon. 

After Heidi caught her breath and Keith went back to get ready to perform, I went out front to see how we were doing on attendance.  The team was just getting the remaining fans in the overflow line into the venue and our count was just over 1400.  Over 85% attendance on a show where no tickets were for sale and all tickets were basically free.  Throughout the Fergie and Natasha dates, we continually heard from bars and venues that when Miller would do their "One Night Stand" promotions - they would give away double the house capacity and still usually get between 40% - 50% capacity.  Betsy was happy, Verizon was happy and Blackberry was settled into their VIP seats in the balcony.  Keith came out and ripped through "Days Gone By" and before you could blink - everyone was singing and holding up their drinks in approval.  Our team got into place to film "Sweet Thing" which was the third song in the set.  Messaging went up on the screens and almost immediately phones went in the air.  I was floored by how many  people were participating - whether they were filming for the video or for themselves - and how Keith and the band took control of the crowd and the moment.  "Kiss A Girl" was just as successful and we now had the beginnings of two great videos. 

Dallas finished with over 1400 fans attending the show, happy management, two happy clients and one astonished guitar winner.  Over the next two weeks we produced 5 additional shows and filled the six total club events to over 88% capacity - including a show at Joe's in Chicago that reached 105% capacity.  (Keith had so much fun at that show that we brought him back to Joe's later in the year for another Verizon private event.)  We gathered all of the video footage and asked Keith's Music director and drummer, Chris McHugh, to mix it for us.  We had a lot of fun filming and executing on site but when I saw the final video it took it to another level.  Later that summer when I saw Keith at a show in Atlanta, he told me again how much fun he and the band had performing the club shows and how cool it was to be able to capture "Kiss A Girl" and "Sweet Thing" through the eyes (and phones) of the fans. 

What also shouldn't be lost in all of this is that Keith's seventh album release, "Defying Gravity" debuted at #1 on the Billboard 200 sales chart that week - Keith's first time topping the Billboard sales chart.  Throughout 2009 and early 2010, the Verizon team joined Keith for his "Escape Together" 50 date summer tour and also teamed up with him for four acoustic performances (three of them free and open to the public) at Verizon store locations.  If you type "Keith Urban" and "Verizon" into YouTube, you will find dozens of fan-posted videos. 

Both Keith and Verizon were pleased with the success of the partnership and the results.  But what really made it a success was the attention and care displayed by Betsy and Borman Entertainment.  This wasn't a sponsorship - it was a partnership.  The brand understanding the artist and the artist understanding the brand.  Borman Entertainment, by the way, is also home to Alison Krauss, Michael Franti, Randy Montana and Lady Antebellum.    

There will be more on Keith in the future, but for now, enjoy the completed and produced fan-filmed video for "Sweet Thing."